How do I set up transcripts to be logged via email, through my Discord server and via DM?
It is currently possible to generate transcripts through both manual and automated means, however each have their own benefits and peculiarities. Note that automated generated transcripts are permanently accessible. Transcripts which are generated automatically can be retrieved either from a specified log channel in the panel, or forwarded to a specified recipient in the panel via email (note that the transmission of transcripts via email is a Premium feature & and so is channel logging).
Step 1: Setting Your Transcripts Channel and Email Transcripts and DM transcripts.
Here we will be setting your transcripts channel for automatic transcripts sent to your channel, email, and DM the creator of the ticket when a ticket is closed. Please note this can take a few minutes to generate, and to be sent.
To get started you will need to go the panel, and click "Bot Variables" at the bottom left you will see the below screenshot.
At this point if you want .json enable the bottom one called "SEND CHANNEL/EMAIL TRASCRIPT AS JSON"
For ticket transcripts in a channel please select the top Dropdown "CHANNEL LOGS" and select the channel you want a transcript to be created in.
For email transcripts please put your email address in the bottom option "EMAIL LOGS"
For DM Transcripts (DM the creator) automatically you need to change "DM TRANSCRIPTS" from false to true, which will enable the bot sending DM's to users, remember they need to have this option enabled in-order to receive a DM.
Now you have successfully setup Ticket Transcripts in Email and Channel. We also offer manual transcripts, which can be seen below: