1 | What are Ticket Tags?

Ticket tags are panel embeds, the ability for users to click a button, or an emoji and a ticket is created. You can also have multiple-embeds allowing you to section and setup the bot to you desire.

Lets get you setup with using Ticket Tags!

Once you have finished editing your perfect Ticket Tags, please press "SEND EMBED"

2 | Multiple Embeds, Tags, Emojis, and Buttons

Helper.gg supports multiple embeds, allowing full customisation as well. An embed consists of tags (your reactions or buttons) which allow 100% customisation to channels, the message and so on.

Alongside tags you can also have a footer image to make it look extra fancy, ability to add an embed title, description and so on!

3 | Creating your first Embed

Here we will be creating your first embed to get you started with Helper.gg. We will be going through each step, one at a time.

If you go to https://panel.parent.gg/ and login with your Discord Account. Once you have logged in there will be "Ticket Tags" as you can see here:

Please now create your first Embed like below;

Now we have selected that, we need to set the channel location.

4 | Setting the Panel Channel Location

You can now set where you want the Panel/Embed to be located within your guild, you will see "EMBED CHANNEL" as per the below screenshot.

If you select that dropdown, now select the channel you want the Ticket-Tag sent into. You aren't done yet, we now need to create your first tag.

Now we have set your embed location lets create your first tag!

5 | Lets create your first Tag

Now you have made your first Embed, you need to now click "New Tag" and the below will appear:

Once this is done its now time to decide a button or an emoji!

6 | Setting an Emoji or Button

You will need to decide now if you want Emojis, or Buttons. If you're unsure what the difference is see below;

On the left is the buttons, and the right is the emojis.

6a | I Choose Buttons

Now that you have decided, if you wish to use buttons you will need to enable the button below;

We recommend you set an Emoji, as the Emoji will show in the button making it look more pleasing. If you look you will see "TICKET TAG EMOJI", click it and select your emoji from the dropdown please.

You can also select guild emojis, by searching or scrolling to the bottom.

You can also change the colour of the Buttons, for each individual tag. To do so click on "Button Style" and select your desired colour.

6b | I Choose Emojis

and if you wish to use Emojis, leave it as it is as there is no need to enable it.

We recommend you set an Emoji, as without the emoji the bot will not react to the Embed/Panel you created. If you look you will see "TICKET TAG EMOJI", click it and select your emoji from the dropdown please.

You can also select guild emojis, by searching or scrolling to the bottom.

Now we have got passed Emojis and Buttons for your desired reaction panel lets move onto Alias's.

7 | Setting an Alias

The ticket tag alias that you will use to refer to the tag to, and the name of the Button. If you find the "TICKET ALIAS" and set that to your desired alias.

Please remember if you enabled buttons, the name here will display on the button itself.

Now lets move onto where the ticket gets created.

8 | Setting where the ticket gets created

Yes, that's right you can set the category where the ticket gets created per-tag and not as a whole, allowing you to make it so tickets can go into their own category.

If you find the option "CATEGORY TO USE" and click on the dropdown, select the category you want it created in.

Once done lets move onto who gets tagged on ticket creation.

9 | Choosing what role gets tagged on ticket creation

This allows you to set who is tagged. By default the tag would listen to the global variable (which if unchanged would be @everyone) which can be changed under "Commands" then "Ticket Command", however this allows you to choose what a tag does separating it from the Global variable, and not what the bot as a whole would do as Tags take priority over the other variables it relates to. If you find "ROLE TO TAG" and select the role.

Once done we will move onto removing roles from tickets.

10 | Removing roles from tickets

You can remove roles from tickets, lets say you have 10 staff roles, and you only want 5 of them, you can remove the other 5 you don't want using this functionality.

You must remember the staff roles will not automatically appear if you have not told the panel what your staff roles are. To find out how to do this please follow the below guide:

Discord Support Roles
Discord Roles are the roles that staff use when assisting in a ticket. Theyrequire the roles to allow them to do such things like -rename, -add, -remove,-transcript, -translate and so on. Let me show you how to set them up, and addaccess. > Please don’t get this confused with Panel Staff account…

To do so find "STAFF ROLES TO REMOVE" and select the roles you want removed.

Now lets move onto setting the ticket tag creation message.

11 | Setting the ticket creation message

By default, a tag would use the standard message which is defined under the "Ticket Command "which is under "Commands" although this allows you to define what the tag sends on creation. Allowing you to have a different message dependant on the tag you are sending. To change this find "TICKET MESSAGE" and put in what you want.

This variable supports markdown, use it to your fullest.

If you want to add Emojis to your ticket message I'd recommend you gave the below documentation a read!

How to obtain Emoji ID’s
Many people struggle with working out how to obtain ID’s for channels, roles,emojis, custom emojis and so on and its due to Discord’s fantastic way ofdealing with them (well for emojis at least) *insert joke here* please see belowon how to obtain IDs. > For Channel and Role ID’s check the below …

We are nearly done, lets move onto the last.

12 | Change channel name per ticket tag!

We have the ability to change channel names automatically 2 ways. The first having the ability to put the Creator Username in the channel name (e.g Dapper-1) and the second the ability to change the ticket name convention for each Ticket Tag, so for example if you have multiple emojis (or buttons), lets say they're called "Support" "Admin" "Billing" and "Reports" you can now name the tickets their counter-parts, so "support-1" "admin-1" "billing-1" "reports-1".

To setup usernames in channels please follow the below guide:

Creator Username in Ticket Name
We released the feature to allow the ability to use the creator’s name in thechannel name, whereas before it was ticket-0000 it can now be dapper-0000 and soon. To set this up you need to go to our panel, once logged in click “Commands” andthen click “Ticket Command” Once done you will need to …

To change the ticket tag name convention (please note if you have Creator Username in Ticket Name enabled this will override the Ticket Tag name convention) you need to find the option called "Ticket Name Convention" under the Ticket Tag you're looking at, it will look something like:

13 | Complete customisation of the panel message!

We allow 100% customisation of our bot! You can add an embed title, a embed icon, a description, footer image, and even footer text. (full-functionality of an embed that Discord give)

So now we have covered all of this, you're done, apart from one last but VERY important step!

14 | Change log channel

You can set the log channel that transcripts go into when the ticket is closed to be separate per Ticket-Tag, this allows you to ensure that selective type of tickets go into certain channels.

and done!

Would you believe it, you're done creating your first embed. That's all folks. If you want to have more than one Embed, just click "New Embed" and scroll to the top!

Once you have finished editing your perfect Ticket Tags, please press "SEND EMBED"

Thanks for using our services!