A few more updates below for you. :)
01/01/2022 - Panel, and transcript portal now supports images / embed fields.
01/01/2022 - Transcripts html export rewrote, NEW design and supports images/embed fields.
01/01/2022 - JSON option for Transcript logs has changed layout, and contains more data.
03/01/2022 - Claim (and shows who its claimed by) buttons on the ticket creation embed is now a feature. You can claim and unclaim from the embed, rather than running a command.