Hi - All new guilds have this on by default, but for yourself who is one of our existing users I'm assuming you haven't. If you have it enabled and wish to turn it off/on then please read the below documentation.
- Go to the panel
2. Go to "Tickets & Embeds"
3. Click "Global Default Variable Values"
Once you're here, scroll down to Buttons, and you will find "Show Claim Buttons", turn this from true to false, or false to true. (true to show, false to not).
4. You're done
Now, if you create a ticket the claim buttons will appear, they will look something like the below.