Please ensure all variables are lowercase when inputting them into the panel.

We have multiple placeholders available to be used in all messages our bot sends. Please see below:

{username} / {tagusername}

This will tag the user in the embed (doesn't actually tag, displays their tag).

{user_id}

This displays the User ID in the embed.

{guild_name}

This displays the guild name in the message.

{date}

This displays the date the command was ran.

This variable is used for the response when a user runs a command in a channel the bot has been told not to allow ticket command in.

{1avgresponse} {3avgresponse} {7avgresponse}

Please note these do not work in your ticket-tag embed, but work in every other message within the bot (including the bot status if you're Supreme).  The number corresponds to the day, so 1 Average day, 3 Average days, and 7 Average days.

{reason}

This displays the reason that was set when closing a ticket. Do note that it only works in transcript messages.

{affected_user}

This will tag whoever claims a ticket in the embed upon dispatching -claim.