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Variable Placeholders

Please ensure all variables are lowercase when inputting them into the panel.We have multiple placeholders available to be used in all messages our bot sends. Please see below: {username} / {tagusername}This will tag the user in the embed (doesn't actually tag, displays their tag). {user_id}This displays the

Commands

Please see below a list of commands that are available in the Helper.gg bot. Ticket CommandThe command that makes the bot what it is today. We support a ticket command, and ticket tags for easy ticket creation. The ticket command allows users to create a ticket for easy access

Automatic Email, Channel & DM Transcripts

How do I set up transcripts to be logged via email, through my Discord server and via DM?It is currently possible to generate transcripts through both manual and automated means, however each have their own benefits and peculiarities. Note that automated generated transcripts are permanently accessible. Transcripts which are

Custom Transcript Website

Have you ever wanted to have your own custom transcript website with your domain and branding? Where your users can view their transcripts using a domain you own? Well, now you can! If you have our Supreme plan you can set all of this up in a matter of minutes,

Setting up Ticket Embeds & Forms

1 | What are Ticket Embeds?Ticket Embeds are panel embeds, the ability for users to click a button, or a form and a ticket is created. You can also have multiple-embeds allowing you to section and setup the bot to you desire. Buttons will create a ticket without asking any

Forms

What are Forms? Forms are the ability to ask a user questions, like "How can we help?" "How old are you?" "Do you have any experience running a Discord bot?" and so on. These are presented before the user creates a ticket and your team is pinged. The answers are

Changing Translation Language

With Helper.gg you're able to change the default translation language, by default it is "English", although if you want the bot to translate every message into a certain language you can. Step 1: Logging into the panelTo do this you need to log into the panel at: Parent.gg

How to change Bot Prefix (Supreme Only)

Hey! Let me guess you're new around here? If so, thank you for checking us out. You won't be let down! I promise! Unfortunately Discord forced bots to not be able to use commands like we use to have "-ticket, !ticket" etc. Although, with Supreme (as it doesn't use the

Username in Ticket Name

We released the feature to allow the ability to use the creator's name in the channel name, whereas before it was ticket-0000 it can now be dapper-0000 and so on. To set this up you need to go to our panel, once logged in click "Tickets & Embeds", click edit

Discord Staff Support Roles

Discord Roles are the roles that staff use when assisting in a ticket. They require the roles to allow them to do such things like -rename, -add, -remove, -transcript, -translate and so on. Let me show you how to set them up, and add access. Please don't get this confused

Panel Staff User Accounts

Helper.gg has a feature called "Panel Staff Accounts" allowing you to control and configure what a staff member can do on the panel. Whether this is to allow them access to purchasing Premium/and Supreme, or access to bot variables and so on. Web Panel Staff AccountsTo setup a

Purchasing Supreme & Premium (Crypto, PayPal and Stripe)

We support account credit for people who wish to use PayPal (we don't support PayPal subscriptions, and only Account Credit) & we accept CRYPTO Payments. If you do have any account credit, and a subscription setup with a card stored with Stripe we will take from the Account Credit before

Rolling Bot Status

Supreme users can have a rolling bot status, don't want the same message always being on your Bot Status, well you can change them. You aren't limited either to the amount. The status changes every 60 seconds and follows the order in which you put them. To get started on

Setting up Supreme (Custom Bot Application)

Get started with your Supreme subscription on Parent.gg with this easy-to-follow guide. Learn how to create and configure your bot on Discord, including setting intents, generating tokens, and more.

Disable Author-Self Close

By default ticket creators can close their own tickets, but this can be disabled so that people can't close their own tickets. This is so you have complete control over the ticket, or stopping people from spam creating of them. To disable this, go to the panel (https://panel.parent.

Ticket Limit for Users

By default a user is limited to one ticket. This can be changed, and increased for Premium Members and if you're wondering how it's super easy. Start by going to our panel, and login with Discord. ParentPanel - LoginLoginOnce you're logged in, click "Tickets & Embeds" -> "Global Ticket

Our Ticket Automation

We have the ability to automatically close tickets on two factors, those being if a user leaves the Discord Server, or if NO (including Staff) hasn't responded after X amount of time. To set this up you need to login to our panel; ParentPanel - LoginLoginOnce you're here, if you

Claim Buttons

Hi - All new guilds have this on by default, but for yourself who is one of our existing users I'm assuming you haven't. If you have it enabled and wish to turn it off/on then please read the below documentation. Go to the panelParent.gg LoginParent.gg, Helper.

How to edit Logo and CSS on Custom Transcript Website

Prior to reading this guide I would recommend you read our guide on how to setup your custom Transcript Website. In order to edit the CSS and the Logo of the transcript website that is custom to your supreme instance, you need to go to our panel. Parent.gg -

External URL's in Ticket Embeds

So we now support the ability for Supreme users to add external URL's to their Ticket Embeds. This can be done on the panel under https://panel.parent.gg/ - once you're logged in, click "Tickets & Embeds". Then find the related embed you want it on, and click "Edit"

AI (Artificial Intelligence) in Tickets

You're probably reading this and going, what? AI in Helper.gg? How's this possible? We introduced AI into Helper.gg. How are we using AI? When someone makes a ticket you can now have the bot automatically respond for you based on the documentation you give it. You train the

API Integrations

What are Integrations, and what can you do with them? Essentially, we now allow the ability for you to create variables, when the variables are used they either send a GET or a POST request. This returns a set of data, which then gets put into an embed, message, ticket

Blacklisting users from creating tickets

We've implemented a process on how you can perm, temp and prevent users from creating tickets via slash, dash, or embeds. This will error back and tell them they're blacklisted. Alongside this, it can all be viewed and edited from the panel. Commands: /blacklist <user> <reason/time/

Discord Support?

Are you stuck, or unsure how to proceed next with Parent.gg services? Contact us on our Discord Server.

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