Documentation for Helper.gg and Moderation.gg

Update 03/01/2023

A few more updates below for you. :) 01/01/2022 - Panel, and transcript portal now supports images / embed fields. 01/01/2022 - Transcripts html export rewrote, NEW design and supports images/embed fields. 01/01/2022 -  JSON option for Transcript logs has changed layout, and contains more

Claim Buttons

Hi - All new guilds have this on by default, but for yourself who is one of our existing users I'm assuming you haven't. If you have it enabled and wish to turn it off/on then please read the below documentation. 1. Go to the

Disable Author-Self Close

By default ticket creators can close their own tickets, but this can be disabled so that people can't close their own tickets. This is so you have complete control over the ticket, or stopping people from spam creating of them. To disable this, go to the panel (https:

Ticket Limit for Users

By default a user is limited to one ticket. This can be changed, and increased for Premium Members and if you're wondering how it's super easy. Start by going to our panel, and login with Discord. ParentPanel - LoginLogin Once you're logged in, click

Our Ticket Automation

We have the ability to automatically close tickets on two factors, those being if a user leaves the Discord Server, or if NO (including Staff) hasn't responded after X amount of time. To set this up you need to login to our panel; ParentPanel - LoginLogin Once you&

Documentation for Helper.gg and Moderation.gg © 2026